We stand behind our products 100%. If for any reason you are not satisfied with your purchase, please call us and let us know within the first 24hrs. We don't offer any refunds on our products as they are perishable by nature. We offer replacements when you bring back to our shop within 24hrs. There would be a $39.99 cancel fee on all orders.
Freshness Guarantee - We back all of the selections on this web site in this catalog with a freshness guarantee. If, for any reason, the arrangement does not meet your expectations for freshness call us within 24hrs, and bring it back to our store and we will replace it. (Spring and seasonal flowers, which have a natural short vase life, are excluded.)
If there is a Question of quality of the flowers please bring them back to our shop within 24hrs of delivery date.